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Mission

To treat every customer as a special guest, and every booking as a special request, by finding the best possible bespoke solutions for every need, requirement.

Vision

To be ranked as a leading travel agency – both in the corporate and consumer segments of business – by virtue of excellent personalized service.

Values

Treat all our clients with attention, respect and care.
Always deliver what we promise, and only promise what we can deliver.

We are different

We understand that every client has different needs, and different constraints, and that each of these need to be understood,addressed with customized solutions.

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Terms and Conditions for Assil Travel and Tourism

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, accessible at www.assiltours.com.

These Terms will be applied fully and affect to your use of this Website, domain, subdomains and all portals accessible via this website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

If you continue to use this website after reading this page you are agreeing to our terms and conditions as detailed. If you do not agree to be bound by these terms and conditions you must not use the website to book flight tickets or confirm hotel reservations or making payment.

By continuing to use the website you confirm that you are old enough to enter into legal contracts and be bound by them and that you understand you will be responsible for all payments you commit to, when booking from Assil travel and Tourism.

The term “Assil” or “us” or “we” or “our” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

Intellectual Property Rights

Other than the content you own, under these Terms, Assil Travel and Tourism/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Our “Assil” responsibilities:

. To act as an agent between you and the service provider.
. To ensure that all parties have the relevant information and to ensure that all parties have confirmed agreement about the service to be provided
. We are not responsible for the operation of the 3rd party service.

Your responsibilities:

. Providing accurate information as required
. Making full payment for the service
. Being aware of terms of service, including cancellation, of all the suppliers to an agreement
. Complying with all security and travel regulations, including carrying valid travel documents

 

General

This website has been written to provide you with general information only. We can and will alter the content of the website without notice. By using the website you agree to accept that we do not have any liability for any inaccuracies, omissions or errors in the content and you alone are responsible for deciding if our services are suitable for your purposes.

By making use of any information on this website you are accepting that you do so entirely at your own risk and we cannot be held liable. It is your own responsibility to make sure that any services or information available through this website meet your specific requirements.

This website and its content are owned by or licensed to us. This includes, but is not limited to, the content, design, and graphics. You cannot copy any part of this website except as specified in the copyright notice which is part of our terms and conditions.

The use of a trademark in this website, which is not the property of, or licensed to Assil, is individually acknowledged on the website.

This website may include links to other websites. These links are provided to help you and not because we endorse any particular website. The content of these 3rd party websites is the responsibility of the relevant 3rd party and we cannot be held to account for anything that they contain.

If you use this website in any way that is not authorised by us we may make a claim for damages and report you for a criminal offence.

In settling any dispute that may arise from this website and your use of it, we will adhere to the laws and judicial system of the UAE.

Assil Travel and Tourism will not deal or provide any services or products to any OFAC sanctioned countries in compliance with the law of the UAE.

The United Arab Emirates is Assil country of domicile.

We accept payments online using Visa and Mastercard Credit / Debit card. If “Credit Card Online” is selected as the payment methods then the details on the Customer’s ID (Card Holder’s ID) should exactly match that of the credit card used to make the purchase.

In case of technical glitches, Assil would be collecting the difference amount for ticket issued. The difference amount would be confirmed by our support team.

Please Note: There may be foreign exchange rates added during final payment. This may happen due to different currency payment usage. Please check with your bank on Foreign Exchange (FX) rates, as they are updated daily.

 

Travel Requirements

If you are travelling to a destination that requires a visa, it would be your responsibility to obtain the same. Assil would not be responsible for visa requirements.

If you are travelling to an international location, please do keep a check on your passport validity and the country’s requirements (specific if any). You can get more information on the passport, visa, and other travel requirements at the embassy of the country or countries you will be travelling to.

The fares quoted on Assil may not include the individual charges such as departure taxes, airport taxes, passenger service charges, and other fees imposed by the arrival/departure airport. For such instances, you will be required to pay the fees directly to the charging authorities.

Travel, health, and other required insurance policies have to be taken care of by the guest. Assil would not be responsible for this and neither would be able to assist on the procedure.

User’s Online Payments

We charge a convenience fee on all bookings and cancellations. In case of cancellation of booking, convenience fee on booking is non-refundable. “Convenience Fees” means booking fees, cancellation fees, reschedule fees, or any other fees charged by the Company for providing service as applicable. You shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the services of the Company. In case, there is a short charging by the Company for listing, services or convenience fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion. Any refunds arising from any transactions with the Company due to any cancellation of the Lock or any reason whatsoever shall be processed by Company in the same bank account or debit or credit card used by the User to make the payment at the time of booking.

Foreign Exchange Rate Disclaimer

Foreign exchange is the exchange of one currency for another. The word also implies to the conversion of one currency into another currency.

The Foreign Exchange (FX) rates are updated on a regular basis depending on various factors. You can contact your bank to know more about Foreign Exchange (FX) rates.

For eg: If you have booked in AED currency and have used a bank card with USD currency, then there would be Foreign Exchange (FX) rates involved to convert the currency from USD to AED. This difference would reflect while booking and also when refund is processed.

 

Check-in:

For most international flights, the check in opens 3 hours before while for domestic flights, the check in opens 2 hours before scheduled flight departure. Please check the updated information on concerned website. Infants should have valid documents to prove their age. Please note that guests are considered infants, if and only if they are less than two years old.

For most hotels, hotel apartments, serviced apartments and lodges, the check-in is usually at 3:00PM and checkout is usually by 12:00noon.

You need to carry appropriate travel documents like valid Passport, visa, health documents, insurance, immigration clearance etc. as required. Assil would not be responsible for any issues related to documents (invalid or inappropriate travel documents).

Booking Amendments or Changes:

Every booking made on Assil may have some amendment charges involved which would be charged as per the directive by the airline, hotel or car hire provider. The charges may vary by flight and booking class.

In addition to the airline’s amendment charges, Assil has an amendment fee which varies by airline, flight, and booking.

All changes should be done at least 72 hrs prior to the departure date. The time duration varies from airline to airline. Please check with customer support for accurate information. Same applies to hotels.

Please note that certain airlines/hotels do not allow changes before specific hours of travel and may consider it as a “No Show”. If the airline marks a ticket as a “No Show”, there may be chances of no refund.

Cancellation:

Assil allows its customers to cancel their bookings. However, every booking done on Assil is subject to cancellation charges charged by the airline/hotel and Assil itself. The cancellation charges vary as per the airline, booking, and flights.

Flights booked under promotions, deals, or offers are in certain circumstances cannot be cancelled and are non-refundable too. Please read through the terms and conditions of the deal/offer/promotion.

If you have completed your online/phone/or any online/offline check in procedure, Assil will not be able to process the refund. The customer has to contact the concern airline’s customer support for further procedure.

 

Refunds:

For customer raising refund requests, can do so by drop an email to info@assiltours.com with booking details for further action.

Processing times for refund varies for every booking and shall be done at the earliest on receipt of the request.

Refund for partially utilized tickets (for e.g:- ticket booked for round trip but used for just one way) may take longer.

The refund amount will be credited back to the same account from where the payment was made. For example, if you have used a credit card, Assil will make an appropriate charge reversal and if it’s a debit card, the amount will be credited. The cancellation charges would be levied as per policy.

Please note that, the bank may deduct the Foreign Exchange (FX) charges as applicable. For eg: If you have booked in KWD currency and have used a bank card with SAR currency, then there would be Foreign Exchange (FX) rates involved to convert the currency from SAR to KWD . The Foreign Exchange (FX) rates are updated daily and are derived from official sources. Contact your bank to know more about Foreign Exchange (FX) rates charges.

Assil provides online travel solution which offers easy and convenient access to reservations in both English. Assil shall be in a position to process customer refunds against flight tickets and hotel booked only if the same have been refunded by the respective airline/hotel. In the circumstances wherein an airline/hotel discontinues its operations, Assil will not be accountable for the same and a decision on the refunds will be taken as per the airline’s/hotel’s stance and statement.

Travel Insurance

Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements.

We may be able to arrange travel insurance to be provided to you, furnish you a quote, and answer any queries you may have regarding the insurance.

Fraudulent/Suspicious Transactions

Assil aims to make the bookings safe, simple, and hassle free and hence reviews every booking done. For bookings, wherein we receive an apprehension from concern bank/payment service provider, we would mark the booking as suspicious. Our team would be reaching out through the contact details provided to further validate the reservation. On receipt of desired documents, the booking would be removed from suspicious and considered a valid one. On failure of desired response within stipulated time (as mentioned in the mail), Assil reserves the right to cancel the ticket and levy the desired charges as applicable.

Restrictions

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Assil may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Assil a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Assil reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

This Website is provided “as is,” with all faults, and Assil express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Assil, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Assil, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Assil from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

 

Variation of Terms

Assil is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

The Assil is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Assil and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the UAE, and you submit to the non-exclusive jurisdiction of the UAE and federal courts located in the UAE for the resolution of any disputes.

Disclaimer

We have taken great care to provide accurate and up to date information. However due to the nature of our business all details are subjected to frequent and unforeseen changes. The information on our website is mostly based on information provided by the third parties. We cannot guarantee that the information provided is accurate at all times or that all changes will be reported and we cannot therefore be held responsible for errors or changes.

You should always verify the important details before you proceed with your booking. If for any reason you are dissatisfied with our service, please contact info@assiltours.com or call on our customer support. We would be glad to assist and would do everything possible to make your stay and booking at Assil a memorable one.